Get smart about the care you provide your high needs clients

If you are in the business of assisting older people or people with disabilities get out of bed in the morning, go to the toilet, having a shower and getting into a wheelchair, you are in the business of offering manual handling services to your client.

Manual Handling is a risky process. Disability and In-Home Care providers offering these services to people with a high level of needs face a number of challenges:

Risks to Staff and Clients

Staff and clients are at risk of injuries from manual handling. For staff it can mean lifelong disability. For clients, fractures or pressure injuries that can seriously impact health. Organisations can inadvertently compromise their moral and legal obligation to keep their staff and clients safe. This can impact accreditation and quality standards outcomes.

Not only does this effect peoples’ lives, this results in costs to the business. This includes managing injury investigation costs, sourcing, coordination and training replacement staff and managing the return to work of the injured worker. A business pays for this injury for 4 years through their workers compensation premiums.


Businesses can be inefficient in the way they offer care. Care can take too long or have too many staff are being allocated per client. Profits from charging out two workers in the community, can diminish quickly by hidden coordination overheads, with limited effectiveness at keep care workers and clients safer or delivering better quality.

Poor quality care

People with disabilities require care in doing intimate tasks that they must do everyday. Trust is the cornerstone of providing this help. Poor quality care that breaches this trust is a risk your organisations brand and reputation. It is harder to retain current clients and win new ones. It is harder to attract and retain high quality staff to your organization to enhance the culture of your organization.

What does this mean for your organization?

Increased costs of delivering care

Increased time and resources in providing care

Difficulty in retaining & attracting new staff and clients

The Solution

Smart Care Assessment


Our Smart Care assessment can help your organization mitigate the risk of offering manual handling services, maximize efficiencies and offer quality care.

  • We review the personal care routines of your high needs client
  • We identify opportunities to mitigate risk, maximize efficiency and delivery quality care
  • We provide you with a road map for achieving a smart care routine

Get Smart about the care you provide your high needs clients

Costs are predictable and controlled

Efficient in the time taken to deliver care

Attract new clients and staff who trust your brand

Are you concerned you are exposed to risk, being inefficient or inadvertently offering poor quality care to a high needs client?

Book in for a free 15-minute Smart Care Call and we can point you in the right direction