Staff and clients are at risk of injuries from manual handling. For staff it can mean lifelong disability. For clients, fractures or pressure injuries that can seriously impact health. Organisations can inadvertently compromise their moral and legal obligation to keep their staff and clients safe. This can impact accreditation and quality standards outcomes.
Not only does this effect peoples’ lives, this results in costs to the business. This includes managing injury investigation costs, sourcing, coordination and training replacement staff and managing the return to work of the injured worker. A business pays for this injury for 4 years through their workers compensation premiums.
Businesses can be inefficient in the way they offer care. Care can take too long or have too many staff are being allocated per client. Profits from charging out two workers in the community, can diminish quickly by hidden coordination overheads, with limited effectiveness at keep care workers and clients safer or delivering better quality.
People with disabilities require care in doing intimate tasks that they must do everyday. Trust is the cornerstone of providing this help. Poor quality care that breaches this trust is a risk your organisations brand and reputation. It is harder to retain current clients and win new ones. It is harder to attract and retain high quality staff to your organization to enhance the culture of your organization.